Show & Ticket Policy

Last updated: March 21, 2019


Who do I contact if I have questions about a show?

Email us at info@millracetheatricalcompany.com or call the box office at +1 (609) 288-2713.

What is the ticket refund policy?

Each ticket represents a reserved seat. There are no refunds or credits for tickets once purchased.

Is my ticket transferrable? Can I update or change my ticket information?

If your tickets are for an upcoming presentation of the current season’s show, you can transfer your ticket to another person or update your ticket information by following these instructions. Unused tickets for shows that have already occurred cannot be transferred to upcoming shows.

Will there be a chance to meet the performers?

We hold a brief meet & greet after the show so ticketholders can hang out with the cast.

Can I record your shows?

There is no video or photography permitted during the show.

Is there room for larger wheelchairs or scooters?

Yes! The regular seating area has ample room for wheelchairs and scooters. Please let the ushers know if you have any additional needs upon arrival.


Volunteer Policy

Last updated: March 21, 2019

Minimum Age

We work with tools that require adult supervision and training. Volunteers must be over the age of 18 years to register with our company.

Volunteer Agreement

The Mill Race Theatrical Company is an all-volunteer registered 501c3 non-profit company vetted by The United Way and supported through county grants and donations. Actors and actresses chosen to perform for the The Mill Race Theatrical Company understand that their work is being donated to the organization and no compensation of pay should be expected.

Statement of non-discrimination

The Mill Race Theatrical Company is an all-volunteer non-profit company committed to objective casting, and does not consider factors of race, gender, or ethnicity in casting except when such factors are required by the playwright.


Privacy Policy 

Last updated: March 21, 2019

The Mill Race Theatrical Company respects your privacy.

Our goal is to do more than we have to by law so you always feel safe working with us.  Here’s an overview of what we collect on www.MillRaceTheatricalCompany.com, why we collect it, how we use it, and how it is protected.

What we collect and why we collect it

  1. We collect any information you send to us via our email forms.  We offer this free service as a convenience to our website users so they can easily ask us questions.  If you’re more comfortable using email, you can reach us directly at info@millracetheatricalcompany.com.  If you’re more comfortable using text, you can reach us directly at +1 (609) 288-2713.  Please note, this is an American phone number and normal texting rates will apply.

  2. We use Google Analytics to collect anonymized data about the technology you use to load our website (e.g., browser version, screen size, computer type, etc.)  For example, we may know that an Android mobile phone used Chrome 73 to access the website, but we don’t know that it was your Android phone.  This data is aggregated with all other users on the website so we can compare stats (e.g., more iPhones visited the site this year than Android phones, so we should spend more time testing new features on the latest iPhones.)

How your information is protected

  1. We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t promise your traffic will be 100% secure.

  2. Our merchant account is Level 1 PCI compliant.

  3. We respect Do Not Track (“DNT”) settings in browsers.

  4. We don’t sell your personal information.

  5. We don’t share your personal information outside the company.

  6. The only people inside the company that have access to your information have been trained and are trusted to handle it properly.

  7. If we need to share your personal information:

    1. We’ll do it with your consent.

    2. Or we’ll do it when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process.  If we’re going to share your information in response to legal process, we’ll give you advance notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited from doing so by law or court order. We will object to requests for information about users of our site that we believe to be improper.

Changes to this Policy

The Mill Race Theatrical Company may periodically update this Policy.  If possible, we’ll notify you about significant changes to the policy via email.

Questions

If you have a question or concern about this policy, you can reach our policy team at info@millracetheatricalcompany.com